MODEL REFERENCE

Russell Hobbs 24390

1 troubleshooting topic · 13 guides

Russell Hobbs 24390

The checks and guides below come from the official manuals for this model.

Troubleshooting

Find the problem you are experiencing
Coffee maker is not working1 check
The product is not working; this service passage does not identify a specific cause.
  1. Read the instructions and check the plug fuse and main fuse/circuit breaker.
  2. If still not working, consult the retailer.
  3. If unresolved, call Customer Service for possible technical advice.
  4. The product is not user-serviceable.

Guides

Important safeguards

Instructions from the manual
Safe use and when to stop15 steps
  1. Read and retain the instructions and pass them on with the appliance.
  2. Remove all packaging before use.
  3. Misuse can cause injury, electric shock or other hazards; use only as instructed.
  4. Children aged eight or above and people with reduced physical, sensory or mental capabilities or limited experience or knowledge may use the appliance only with supervision or instruction and understanding of the hazards.
  5. Children must not play with it.
  6. Children may clean or maintain it only if older than eight and supervised.
  7. Keep the appliance and cable out of reach of children under eight.
  8. Surfaces become hot and remain hot after use; the heating element also retains heat.
  9. Do not use near bathtubs, showers, basins or other vessels containing water.
  10. A damaged cable must be replaced by the manufacturer, its service agent or a similarly qualified person to avoid hazards.
  11. Use in households or similar settings: staff kitchens in shops, offices or other workplaces; hotel or motel guests and other residential settings; bed-and-breakfast establishments; farmhouses.
  12. Place on a stable, level, heat-resistant surface.
  13. Keep the appliance and cable away from worktop edges.
  14. Use only supplied accessories or attachments and only for the purposes described.
  15. Do not use if damaged or malfunctioning.

Parts

Instructions from the manual
Identify the parts2 steps
  1. The numbered parts are: 1 lid; 2 water reservoir; 3 permanent filter; 4 filter holder; 5 water gauge; 6 hot plate; 7 carafe; 8 scoop.
  2. The reviewed filter figure identifies parts 3 and 4.

Before using for the first time

Instructions from the manual
Run water before first useView
Fill the reservoir to the max mark and run the appliance without coffee.

Filling

Instructions from the manual
Fill water and ground coffee10 steps
  1. Remove the carafe from the hotplate.
  2. Open the lid.
  3. Fill the reservoir with the exact amount of water required.
  4. Brewing uses all the water added.
  5. Press the filter holder fully down into position until it clicks.
  6. Put the permanent filter into the filter holder.
  7. The reservoir is calibrated for ten large cups at 125 ml each or fifteen small cups at 83 ml each.
  8. Add 6 g of ground filter coffee per large cup or 4 g per small cup.
  9. Close the lid.
  10. Replace the carafe on the hotplate.

Set the clock

Instructions from the manual
Set or change the clock8 steps
  1. Setting the clock is unnecessary for immediate brewing, but required for timer functions.
  2. Plug into the power socket.
  3. Use hr and min to set the correct time in 24-hour format.
  4. The clock retains its settings until the appliance is unplugged.
  5. To change the time, press the timer button, shown with a clock symbol.
  6. The time flashes.
  7. Use hr and min to set the new time.
  8. If neither button is pressed within three seconds, the appliance returns to normal and shows the current time.

Making coffee

Instructions from the manual
Start or stop brewing4 steps
  1. Press the brew button, shown with a cup symbol; the matching brewing icon appears on the display.
  2. Coffee starts dripping into the carafe shortly afterwards.
  3. To stop while brewing, press the brew button again.
  4. After brewing, the hotplate keeps the carafe warm for up to forty minutes.

Using the timer

Instructions from the manual
Program, check or cancel the timer10 steps
  1. Make sure the clock shows the correct time, using the hour and minute buttons.
  2. Press and hold the timer button until the timer icon flashes on the display.
  3. Use the hour and minute buttons to set the required brewing start time.
  4. If neither is pressed within three seconds, the appliance returns to normal and shows the current time; press the timer button to start again.
  5. Once the time is programmed, press the brew button.
  6. The timer icon appears and brewing is set for the selected time.
  7. To check the programmed time, press the timer button.
  8. It appears for three seconds before the time of day returns.
  9. To cancel before brewing starts, press the brew button.
  10. To stop while brewing, press the brew button.

Keep warm/auto shut-off

Instructions from the manual
Keep warm, automatic shutdown and wakeView
The appliance keeps coffee warm for about forty minutes. Forty minutes after brewing it shuts down and displays the time of day. Press min to wake the appliance.

A quick cup

Instructions from the manual
Pour a cup before brewing finishes3 steps
  1. Remove the carafe when needed; the non-drip valve prevents coffee dripping onto the hotplate.
  2. Replace the carafe on the hotplate within about twenty seconds to prevent the filter holder overflowing.
  3. Replacing the carafe opens the non-drip valve so remaining coffee can pass through.

Care and maintenance

Instructions from the manual
Clean the appliance, carafe and filter7 steps
  1. Unplug the appliance and let it cool.
  2. Tip the filter-holder contents into the bin.
  3. Wipe all surfaces with a clean damp cloth.
  4. Press the lever at the rear of the carafe lid to open it.
  5. Hand wash the carafe, permanent filter and filter holder.
  6. Replace the filter and filter holder, pressing the holder fully down until it clicks.
  7. Close the lid and press down to lock it.

Service

Instructions from the manual
Contact service and return the product5 steps
  1. Have the model number ready when calling; it is on the rating plate, usually underneath the product.
  2. If Customer Service advises a return, pack carefully and include your name, address, daytime phone number and a description of the problem.
  3. For a guarantee claim, state where and when purchased and include proof of purchase such as the till receipt.
  4. The supplied UK manual lists Customer Service, Spectrum Brands (UK) Ltd, Fir Street, Failsworth, Manchester M35 0HS; support@russellhobbs.com; telephone 0345 658 9700, local rate.
  5. If purchased within the last six months, contact the retailer first about warranty matters.

Guarantee

Instructions from the manual
UK guarantee terms in the supplied manual7 steps
  1. The guarantee lasts two years from first retail purchase.
  2. Register online within twenty-eight days for an extra year at uk.russellhobbs.com/product-registration, as named in the manual.
  3. Functional defects appearing within the guarantee period are corrected by replacement or repair at the manufacturer’s option, provided use and maintenance follow the instructions.
  4. Statutory rights are unaffected.
  5. Consumables are covered only for their recommended lifecycle.
  6. Replacement and spare parts are excluded from that guarantee and covered only by a one-year warranty; examples in the guide include filters, removable grill plates and drip or crumb trays.
  7. These general examples do not establish that this model has grill plates or crumb trays.

Recycling

Instructions from the manual
Use an official recycling collection point3 steps
  1. Electrical and electronic products, and rechargeable or non-rechargeable batteries where applicable, marked with the printed recycling symbols must not go into unsorted municipal waste.
  2. Use an appropriate official recycling or collection point to avoid environmental and health problems.
  3. No battery inside this coffee maker is asserted.

Controls and parts

See the manual diagrams 1 diagram
Complete24390 parts and control illustration with all numbered parts, controls and warnings explained.
Model24390: complete parts and controls, including the removable filter assembly. Read the full key below.

Diagram key

  • 3: Permanent filter.
  • 4: Filter holder.
  • 1: Lid.
  • 2: Water reservoir.
  • max: Fill the reservoir to this mark for the water-only first-use run.
  • 5: Water gauge.
  • 7: Carafe.
  • 6: Hot plate.
  • 8: Scoop.
  • hr: Set the hour for the clock or programmed brewing time.
  • Clock symbol: Timer button. Press to change the clock or check the programmed time; hold until its icon flashes to program brewing.
  • min: Set minutes for the clock or timer; press to wake the appliance.
  • Cup symbol: Brewing button. Press to start or stop brewing, activate a programmed timer, or cancel a pending timer.
  • Tap symbol: Fill the water reservoir with the required amount of water.
  • Hot-surface warning: Surfaces and the heating element retain heat after use.
  • Water warning: Do not use near bathtubs, showers, basins or other vessels containing water.
  • Filter assembly leader: Put the filter in the holder and press the holder fully into position until it clicks.

Model details

Model and compatibility

Coffee quantities
Ten large cups at 125 ml and 6 g each, or fifteen small cups at 83 ml and 4 g each; ground filter coffee. [1]
Quick cup
Return the carafe within about twenty seconds to prevent filter-holder overflow. [1]

Manuals and sources

  1. Russell Hobbs24390 UK manual T22-9000138
  2. Russell Hobbs model support and details
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