At ManualGrid, we use the information described below to provide product references, respond to questions and keep our website secure.
Who is responsible
We operate ManualGrid from the United States. For privacy questions or requests, email onekindapp@gmail.com.
Information handled when you visit
Our hosting and security services receive technical information needed to deliver pages and protect the website. This can include your IP address, requested URL, request time, browser details and security events.
Search terms appear in the page URL and can appear in browser history and server logs. Search for model numbers and symptoms, and avoid entering personal or confidential information.
Reading public references does not require an account. If you contact us, we use your message and the contact details you provide to respond.
Why information is used
Technical information supports page delivery, troubleshooting and protection against abuse. Correspondence supports responses to questions, corrections and privacy requests. Where a legal basis is required, we rely on our legitimate interests in operating a reliable reference service and answering requests, subject to your rights and applicable law.
Hosting, security and external images
Rocket.net hosts the website, and Cloudflare supplies content delivery and security services. These providers process technical information while delivering and protecting the site. Their services can involve processing outside your country, including the United States. Information is subject to the laws and protections of the locations where it is processed. Where applicable law requires safeguards for international transfers, those requirements apply to the processing.
Some product images load directly from manufacturer servers. When your browser requests an image, that server receives connection information such as your IP address and browser details. Following a manual or support link takes you to a separate website with its own privacy practices.
Provider information is available in the Rocket.net privacy policy and Cloudflare privacy policy.
Cookies
We use cookies to help keep ManualGrid secure. Cookies are small pieces of information stored by your browser when you visit a website.
Security cookies
We use Cloudflare to protect our website from automated abuse. Its __cf_bm cookie helps distinguish automated traffic from ordinary visitors and expires after 30 minutes of continuous inactivity. Cloudflare can also set security cookies when it presents a challenge.
You can read more about these cookies in Cloudflare’s cookie documentation.
Advertising and analytics
We do not use advertising or analytics cookies to track your visits.
Managing cookies
You can inspect, block or delete cookies through your browser settings. Blocking security cookies can prevent protected pages from working, and cookies you delete can be set again when you revisit the website.
How long information is kept
Retention depends on the type of information and why it is needed. Provider-managed technical logs follow the retention settings of our hosting and security services. We retain correspondence while needed to answer a request, document its resolution or meet legal obligations. You can ask us about the information associated with your request and seek deletion where applicable law allows it.
Your privacy rights
Depending on your location and applicable law, you can request access to your personal information, correction, deletion or restriction, and object to certain processing. Portability and withdrawal of consent apply where the relevant legal conditions are met. You can also complain to your local data protection authority.
Send requests to onekindapp@gmail.com. We may need enough information to confirm that a request relates to you, and we respond within the periods required by applicable law. Please do not include passwords, payment details or identity documents in an initial request.
Changes to this policy
We update this policy when we change how we handle information. If we add cookies that require your consent, we will ask before placing them on your device.