MODEL REFERENCE
Brother XR9550/XR9550PRW
7 errors · 20 troubleshooting topics
The checks and guides below come from the official manuals for this model.
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Error codes
Shown on the machine display E1presser foot raised during operation
Lower the presser foot lever before continuing.
E2buttonhole lever lowered for another stitch
Raise the buttonhole lever before continuing.
E3buttonhole lever raised for buttonhole or bar tack stitch
Lower the buttonhole lever before continuing.
E4bobbin winder shaft moved to the right
Move the bobbin winder shaft to the left before continuing.
E5start/stop button pressed with foot controller connected
Disconnect the foot controller before using the start/stop button, or operate the machine with the foot controller.
E6motor locked up
Clean tangled thread from the race. Check the needle and replace it if bent or broken. If neither resolves the error, consult the manual’s E6 troubleshooting section.
F1-F9possible machine malfunction
Contact an authorized service center.
Troubleshooting
Find the problem you are experiencingThe needle threader cannot be used (models equipped with the needle threader lever)View
Raise the needle to its highest position using the handwheel or needle position button.
The sewing light does not come onView
Switch on the machine.
Bobbin thread does not wind neatly on the bobbinView
Pass the thread correctly through the bobbin-winding thread guide.
The thread does not pass through the eye of the needle (models equipped with the needle threader lever)View
Raise the needle to its highest position using the handwheel or needle position button.
The needle threader lever does not lower to the correct position (models equipped with the needle threader lever)View
Raise the needle using the handwheel or needle position button.
While winding the bobbin, the bobbin thread was wound below the bobbin winder seatView
Remove the thread from below the bobbin winder seat, then wind the bobbin correctly.
The sewing machine does not workView
Connect the machine to power.
Fabric being sewn with the machine cannot be removedView
Lift the fabric, cut the threads underneath it, and clean the race.
The needle breaksView
Install the spool or spool cap correctly.
The upper thread breaksView
Correct the upper threading and use the spool cap that best fits the spool.
The lower thread is tangled or breaksView
Wind the bobbin thread correctly.
The fabric is wrinkledView
Correct the upper threading and bobbin winding.
Stitches are skippedView
Correct the upper threading.
There is a high-pitched noise while sewingView
Remove the needle plate cover and clean the plate and race.
The fabric does not feedView
Move the feed dog position lever to the raised-feed-dogs setting.
The fabric feeds in the opposite directionView
Contact your retailer or the nearest authorized service center.
The upper thread has tightened upView
Install the bobbin thread correctly.
The thread tension is incorrectView
Correct the upper threading.
The thread is tangled on the wrong side of the fabricView
Correct the upper threading.
The stitch is not sewn correctlyView
Attach the presser foot appropriate for the selected stitch.