Brother FAX-2910

Errors and messages

Shown on the machine display

CodeWhat it meansCheck or action

Back Cover Openrear cover is open

Press the rear cover shut until it is fully closed.

Change Drum Soondrum unit is nearing end of life

Continue until print quality declines, then fit a DR-350 drum.

Comm.Errorfax communication failed

Send the fax again or try another telephone line; ask the phone company to check a persistent fault.

Connection Failpolling connection failed

Confirm the other fax is waiting for a polling request, then retry.

Cooling Down Wait for a whiledrum or toner is too hot

Leave the machine idle for 20 minutes so its drum and toner can cool.

Cover is Openfront cover is open

Close the front cover completely.

Disconnectedthe fax call ended

Try sending or receiving the fax again.

Document Jamdocument is jammed in the feeder

Open the control-panel cover, gently pull the original toward the front, close the cover, and press Stop/Exit.

DR Mode in Usedistinctive Ring blocks receive-mode change

Switch Distinctive Ring off before changing receive mode.

Drum Errordrum unit needs cleaning

Clean the drum unit’s corona wire as directed in the manual.

Fail to Warm upfuser unit is too cold

The FAX-2910 loses stored faxes when switched off; check and forward them before restarting.

1. Before switching off, check stored faxes with Menu/Set, 9, 0, 1 and forward any you need to keep; power-off clears the FAX-2910 memory.
2. Then restart and check whether the room is too cold or hot; adjust the room temperature or move the machine.

Unit is too Hotfuser unit is too hot

The FAX-2910 loses stored faxes when switched off; check and forward them before restarting.

1. Before switching off, check stored faxes with Menu/Set, 9, 0, 1 and forward any you need to keep; power-off clears the FAX-2910 memory.
2. Then restart and check whether the room is too cold or hot; adjust the room temperature or move the machine.

Machine too Hotmachine interior is too hot

The FAX-2910 loses stored faxes when switched off; check and forward them before restarting.

1. Check that the fan runs and clear anything blocking the exhaust.
2. Leave the machine on without using it for several minutes if the fan works.
3. If the fan does not run, check and forward stored faxes before restarting because power-off clears memory.

No cartridgetoner cartridge is not seated

Remove and reinstall the toner cartridge.

No Paper Fedpaper is empty or loaded incorrectly

Load or reseat paper in the tray, then press Start.

No Response/Busydialed fax number is busy or unanswered

Check the dialed number and call again.

Not Registeredspeed Dial entry is missing

Program the One-Touch or Speed Dial number before using it.

Out of Memoryfax memory is full

Press Start to send or copy the pages already scanned, or press Stop/Exit and wait for other jobs to finish. Print or clear stored faxes to free memory, then retry.

Paper jam Insidepaper is jammed inside

1. Remove the paper tray and stuck sheet, open the front cover, lift out the toner and drum assembly, clear the paper, then reinstall both assembly and tray.
2. Let hot parts cool before touching the interior.

Paper Jam Rearpaper is jammed at the back

Open the front cover and remove the toner and drum assembly, open the rear cover and chute, pull out the paper, then close the covers and reinstall the assembly.

Paper Jam Traypaper is jammed in the tray

Pull the tray completely out, remove the trapped sheet through the tray opening, then reload the tray.

Toner Life Endtoner cartridge is empty or not seated

Reseat the toner and drum assembly, or install a new TN-350 cartridge.

Toner Lowtoner is running low

Get a replacement toner cartridge ready.

Unable to Init.mechanical problem during initialization

The FAX-2910 loses stored faxes when switched off; check and forward them before restarting.

1. Before switching off, check stored faxes with Menu/Set, 9, 0, 1 and forward any you need to keep; power-off clears the FAX-2910 memory.
2. Then switch off and on again.
3. If the error remains, leave the machine off for several minutes and retry.

Unable to Printmechanical problem during printing

The FAX-2910 loses stored faxes when switched off; check and forward them before restarting.

1. Before switching off, check stored faxes with Menu/Set, 9, 0, 1 and forward any you need to keep; power-off clears the FAX-2910 memory.
2. Then switch off and on again.
3. If the error remains, leave the machine off for several minutes and retry.

Unable to Scanmechanical problem during scanning

The FAX-2910 loses stored faxes when switched off; check and forward them before restarting.

1. Before switching off, check stored faxes with Menu/Set, 9, 0, 1 and forward any you need to keep; power-off clears the FAX-2910 memory.
2. Then switch off and on again.
3. If the error remains, leave the machine off for several minutes and retry.

Wrong Paper Sizepaper size does not match the job

Load Letter, Legal, or A4 paper and press Start.

Troubleshooting

Find the problem you are experiencing

Condensed print and horizontal streaks or the top and bottom of sentences are cut offView

Ask the sender to retransmit; if the defect persists, contact Brother about the line or reception.

Poor print qualityView

Use the manual’s print-quality checks for paper, toner, drum, and cleaning.

Vertical black lines when receivingView

Clean the corona wire; if the defect remains, ask the sender to check the source fax scanner.

Horizontal streaks; lines are missingView

Ask the sender to retransmit because line interference can remove image lines.

Received faxes appear as split or blank pagesView

Match the Paper Size setting to the loaded paper and turn on automatic reduction.

Dialing does not workView

Check for dial tone, line and power connections, and the Tone/Pulse setting before trying a manual fax.

The machine does not answer when calledView

Choose the correct receive mode, check for dial tone, and confirm the fax line cord is connected.

Poor fax send qualityView

Choose Fine or Super Fine resolution; make a copy and clean the scanner if the copy also looks poor.

Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’1 check

Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’

Retry the fax; if line interference keeps causing failures, set Compatibility to Basic and check the phone line.

Vertical black lines when sendingView

Make a copy to confirm the defect, then clean the scanner glass.

The machine ‘Hears’ Voice as CNG ToneView

Stop the unwanted reception with Stop/Exit and turn Easy Receive off if voices keep triggering it.

Sending a Fax Call to the machineView

Press Start when answering on the fax, or use the fax receive code on an extension and hang up when it answers.

Custom features on a single lineView

Check for interference from call waiting, voicemail, alarms, or other line services; use a dedicated line if interruptions continue.

The machine beeps when you try to access the Setup Receive and Setup Send menusView

Press the Fax key first so the machine enters Fax mode, then reopen the menu.

Vertical streaks appear in copiesView

Clean the scanner, laser window, and drum corona wire.

The machine does not feed paper. The LCD shows No Paper Fed or Paper Jam2 steps

1. Reload a straight, fanned stack of paper, reverse the stack if needed, and reduce the amount in the tray.
2. For a remaining Paper Jam message, follow the manual’s paper-jam procedure.

What paper can I use?View

Use supported plain, recycled, envelope, transparency, or laser-label media.

How can I clear paper jams?View

Use the paper-jam removal procedure in the manual.

Printed pages are curledView

Match Paper Type to the media and replace unsuitable thin or thick stock.

Printed pages are smearedView

Set Paper Type correctly and avoid overly thick or rough print media.

Printouts are too lightView

Turn Toner Save off on the machine when copies or received faxes are too light.

Faint printing2 steps

1. Check humidity and temperature, turn Toner Save off on the machine, and clean the scanner window and corona wire.
2. If quality remains poor, replace the drum; then replace the toner if needed.

Gray shading behind textView

Use specified paper, reduce heat and humidity, and clean the corona wire; replace worn toner or drum.

Repeated ghost imageView

Use recommended paper and set the machine’s Paper Type to match it. Replace the drum if the ghost image remains.

Toner specks on pageView

Use suitable paper, clean the corona wire and drum, and replace the drum if needed.

Hollow or outlined printingView

Select Thick Paper in the machine’s Paper Type setting or use thinner paper. Check humidity, clean the corona wire, and replace the drum or toner if cleaning does not help.

Entire page prints blackView

Clean the corona wire, then replace the drum if the page remains black.

White spots repeating every 3.1 inchesView

Inspect the drum for material at the repeating spot, clean it gently as directed, then replace the drum if needed.

Black spots repeating every 3.1 inchesView

Inspect the drum for material at the repeating spot, clean it gently as directed, then replace the drum if needed.

Black toner marks across pageView

Replace a damaged drum, use suitable paper, and clean adhesive from the drum if labels caused the marks.

White lines across pageView

Use suitable paper and select its type on the machine. Print several pages, especially after a long idle period. Replace the drum if the lines remain.

Horizontal lines across pageView

Clean the machine and drum corona wire; replace a damaged drum.

Black lines or toner stains down pageView

Clean the corona wire and return its blue tab home; replace damaged drum or toner if needed.

White vertical linesView

Wipe the laser scanner window with a soft cloth and replace damaged toner if needed.

Page prints at an angleView

Reload paper straight, set guides to the stack, and avoid overfilling the tray.

Paper curls or wavesView

Check paper quality and storage, then turn, fan, and rotate the stack in the tray.

Paper wrinkles or creasesView

Reload appropriate paper and rotate or turn the stack in the tray.

Paper is trapped inside the toner and drum assemblyView

Open the front cover, remove the drum and toner assembly, release the toner cartridge, clear the paper, then lock the cartridge back into the drum and reinstall the assembly.

Keep stored faxes before switching off4 steps

1. Press Menu/Set, 9, 0, 1.
2. No Data means no faxes remain; Enter Fax No. means faxes are stored.
3. Enter another fax number and press Start to forward them before switching off.
4. Forwarding requires a configured Station ID.

Manuals and sources

1. Brother FAX-2910 manuals
2. Brother operation manual
3. Brother FAX-2910 support