MODEL REFERENCE

Brother ADS-1500W

31 errors · 47 troubleshooting topics · 2 guides

The checks and guides below come from the official manuals for this model.

Find a code or problem on this model

Error codes

Messages and indicator states from the manual

Replace Padseparation pad has reached its replacement interval

Replace the separation pad after its documented 10,000-use interval, then reset only its replacement counter.

Replace Rollerpick-up roller has reached its replacement interval

Replace the pick-up roller after its documented 50,000-use interval, then reset only its replacement counter.

Replace Partspad and roller both need replacement

Replace both the separation pad and pick-up roller, then reset their counters for the new parts in Settings, Machine Info., Usage Counters.

Out of Memoryscanner memory is full

Press the red X stop button, lower the scan resolution or reduce the number of documents, and retry.

Unable to Scan XXscanner hardware fault

Switch the scanner off and back on, then retry. If the fault remains, record the full message and contact Brother or your dealer.

Document Jamdocument is jammed

Open the front cover before pulling out the jammed sheet.
Remove scraps, close the cover and press the red X stop button.
Adjust guides and scan-size settings, clean the pad and roller, use acceptable documents and load no more than 20 pages.

Card Jamplastic card is jammed

Open the top and front covers, remove the card, close both covers and press the red X stop button.
Remove cards before switching on, adjust the card guide, choose Plastic Card Mode and use acceptable cards.

There is a card in the card slot.top cover opened while a card is inserted

Close the top cover. Keep it closed while a plastic card is in the card slot.

Do not insert cardcard inserted with the top cover open

Clear the card jam and insert cards only with the top cover closed.

Unusable DeviceuSB device is unsupported

Disconnect the unsupported USB device, then switch the scanner off and back on.

Hub is UnusableuSB hub is unsupported

Remove the hub or flash drive that includes a hub from the USB direct interface.

USB Flash Drive is FulluSB destination contains too many files

Remove the drive and press the red X stop button. Delete unneeded files or folders from its Brother folder and retry.

Rename the Filesequential file-number limit reached

Press the red X stop button. Delete unneeded files on the USB drive or change the output file name before retrying.

Authenticate ErrfTP credentials are wrong

Check the configured FTP username and password, then retry with the correct credentials.

Server Time outfTP server is unavailable

Check network settings, router power, remote FTP server power and the server’s name or IP address, then retry.

Sending ErrorfTP destination cannot accept the scan

Check that your account can write to the destination folder and that its disk has free space. Free space if needed, then retry.

Address Book Fulladdress book is full

Delete unneeded email addresses and retry.

Shortcuts Fullshortcut limit reached

Delete unneeded shortcuts and retry.

Registration Failed (Shortcut)shortcut email-address limit reached

Remove unneeded email addresses from the shortcut and retry.

Cannot Deleteemail address is still used by a shortcut

Delete the shortcut that uses the address first, then delete the address.

No Profile setfTP or network scan profile is missing

Configure a Scan to FTP or Scan to Network profile before using that destination.

Connection Failedscanner did not join the wireless network

Check the IP address and subnet mask, and ask the network administrator to verify valid addressing. Recheck SSID and key, move closer to the router and retry the wireless setup.

TS-01wireless networking is disabled

Open Settings, Network, WLAN, Setup Wizard. When Enable WLAN? appears, choose Yes to start wireless setup.

TS-02wireless router is not detected

Turn on the router, move the scanner to an unobstructed location and place it within about one metre during setup.
Allow its MAC address through filtering.
Recheck the manually entered SSID, authentication, encryption and key.

TS-03wireless network or security details are wrong

Confirm the selected SSID, authentication and encryption methods, UserID and Userpass, then enter the correct network settings.

TS-04wireless security mode is unsupported

Choose a supported authentication and encryption combination for the connection mode.
For infrastructure mode, the guide supports WPA2-Personal with AES.
Recheck SSID and settings if setup still fails.
Its legacy ad-hoc mode supports Open authentication only, with optional WEP.

TS-05wireless network name or key is wrong

Confirm and re-enter SSID and Network Key. If the existing router uses WEP, this scanner accepts only its first WEP key.

TS-06wireless authentication or encryption settings are wrong

Confirm authentication method, encryption method and Network Key against the supported combinations. If using an existing WEP network, enter its first WEP key.

TS-07wPS or AOSS router is not detected

Confirm the router supports WPS or AOSS and start pairing on both scanner and router. Follow the router’s documented button procedure, then retry the scanner’s setup.

TS-08multiple WPS or AOSS routers are detected

Activate pairing only on the intended router within range. Wait a few minutes to avoid interference before retrying.

TS-20scanner is still connecting to Wi-Fi

Wait a few minutes, then check WLAN Status.

Troubleshooting

Find the problem you are experiencing

Windows TWAIN or WIA scan errorView

Choose the Brother TWAIN or WIA driver as the scanning application’s primary source. In the documented PaperPort version, use Scan Settings and Select.

Mac TWAIN scan errorView

Select the Brother TWAIN source in the scanning application. The guide also documents ICA scanning for its listed legacy macOS versions.

OCR does not workView

Increase scan resolution. On the documented Mac setup, install Presto! PageManager from the supplied disc.

Vertical lines cross scanned imagesView

Clean the glass strips inside the scanner.

Parts of the scan are missing2 steps

Adjust the guides, center narrow sheets when using Auto size, and use Continuous Scanning if feeding stays crooked.
Turn Auto Deskew off, select the actual document size and load cards vertically.

Scanned image is skewedView

Fit the document guides to the sheet width. Center narrow sheets, use Continuous Scanning if necessary, and turn Auto Deskew on.

Scanning is slowView

Lower the scanner resolution to suit the document.

Document does not feed2 steps

Clean the separation pad and pick-up roller, remove debris, use acceptable paper and finish any paused ejection.
Cancel Remote Setup and close the separation-pad cover until its hooks fit.

Documents keep jammingView

Clear the jam, clean the pad and roller, remove scraps and use acceptable documents. Scan receipts with the Receipt Carrier Sheet.

Scan quality is poorView

Clean the pad, roller and glass strips, and increase scan resolution.

Scanner pauses between pagesView

A roughly three-second pause can be normal motor-saving behavior during continuous scanning. Continue scanning; the pause length depends on conditions.

Print on the reverse side shows throughView

Enable Bleed Through Prevention/Remove Background Color in the scan settings.

Scanned colors are too darkView

Try background-color removal, higher brightness or contrast, or Gray/Color scan type from the computer.

Nonblank pages are skippedView

Turn Skip Blank Page off so faint documents are retained.

Long documents cannot be scanned3 steps

Choose Long Paper as the document size.
If unavailable, turn off Auto Deskew and two-sided scanning.
For panel scans, also turn off Skip Blank Page and choose a scan type other than Auto.

Auto Deskew is unavailable for Scan to USBView

Set the document size to Auto before enabling Auto Deskew.

Multiple sheets feed togetherView

Reload documents correctly, aligning and staggering pages as instructed.

Plastic cards jamView

Clear the jam and remove plastic cards before switching the scanner on.

Plastic-card image is skewedView

Adjust the card-slot guide to the width of the card before inserting it.

Card error after opening the top coverView

Close the top cover and press Eject card. Keep the cover closed while a card is inserted.

Card error while the top cover is openView

Remove the jammed card, and insert cards only when the top cover is closed.

Card error during document scanningView

Eject the card and clear the jam. Do not insert a card while the ADF is scanning.

Plastic card will not enter the scannerView

Use the card slot for a card too thick for the ADF, or the ADF for a card too thin for the slot, staying within the guide’s acceptable-card specifications.

Card Scan shortcut cannot be deletedView

Keep at least one Card Scan shortcut. Add a replacement shortcut before deleting the current one.

Windows software will not installView

Run Repair MFL-Pro Suite from the supplied disc to repair and reinstall the documented software.

Nuance installation serial number is missingView

Use the Nuance serial number printed on the sleeve of the supplied MFL-Pro Suite disc package.

ControlCenter4 will not startView

Restart the computer and sign in as an administrator.

Find and open ControlCenter42 steps

For the legacy Windows versions covered by the guide, open Start, All Programs, Brother, your model, ControlCenter4.
On Windows 8, open Brother Utilities, select your model, then SCAN and ControlCenter4.

ControlCenter4 Print button is missingView

Download the model’s updated driver from Brother’s official Downloads page.

ControlCenter2 will not startView

Restart the Mac and sign in as an administrator.

Find and open ControlCenter2View

Click its Dock icon. If missing, open Finder, Go, Applications, Brother, and double-click ControlCenter2.

Remote settings cannot be savedView

Wait until scanning or other processing finishes, and stop configuring the machine from its control panel before retrying.

Remote Setup will not startView

Turn on and connect the scanner, wake it with the red X button or by opening the top cover, clear errors, wait for scans to finish and stop panel configuration before retrying.

Network scanning is unavailable5 steps

Check that scanner and computer have valid IP addresses and subnet masks on the same network.
Allow Brother through security software.
On the Windows setup described in this guide, use the Network Connection Repair Tool if needed.
Check WLAN Status; resolve Connection Failed with the administrator.
If all listed checks fail, uninstall and reinstall the documented MFL-Pro Suite.

Security software blocks network scans3 steps

Allow Brother network features through the firewall according to its manufacturer’s instructions.
Network scanning uses UDP 54925; the documented Windows network scanning and Remote Setup features also use UDP 161 and 137, and BRAdmin Light uses UDP 161.
Accept the Brother security prompt when installing or starting its scanning software.

Security software blocks Brother installation2 steps

Permit the Brother installer in Windows security software.
For the Mac case documented in this guide, temporarily suspend the interfering firewall while installing, then restore its protection.

Wireless connection fails5 steps

Restart the router and retry.
Confirm SSID and Network Key from the router’s documentation or administrator.
Allow the scanner’s MAC address through filtering, using its control panel to find the address.
Enter a hidden SSID manually.
If setup still fails, use the documented Windows Network Connection Repair Tool to correct IP addressing.

Scanner is asleepView

Wake it using the red X button, opening the top cover, loading a document or inserting a card.

Scanner will not enter Sleep ModeView

Remove the card, close the top cover and press Eject card.

Scanner is offlineView

Connect the scanner to the computer and switch it on.

Clear document and card jams3 steps

For a document jam, remove unjammed sheets, open the front cover, pull out the jammed sheet and scraps, close the cover and press the red X stop button.
Do not pull paper before opening the cover.
For a card jam, open top and front covers, remove the card, close both and press the red X stop button.

Reset network or machine settings5 steps

Open Settings, Initial Setup, Reset, choose the intended reset function and confirm.
Network restores network settings; All Settings restores the whole machine.
Record needed configuration first.
Unplug the interface cable before Network or All Settings reset.
After the first Yes confirmation, hold Yes for two seconds to restart.

Load suitable documents and plastic cards2 steps

Use acceptable standard paper, remove clips and staples, fan and stagger the stack, adjust guides and load no more than 20 pages.
Use the card slot for supported thicker cards and the Receipt Carrier Sheet for receipts.

Scan long paper3 steps

Choose Long Paper up to 34 inches.
For USB/FTP/Network/email-server panel scans, switch off two-sided scanning, Auto Deskew and Skip Blank Page, then choose Color or Black and white.
For Scan to PC, switch off two-sided scanning and Auto Deskew.

Network installer cannot find the scanner5 steps

Connect the computer to the network and confirm the scanner has a valid IP address.
In WLAN Status, check for Connection Failed and ask the administrator about the address if it appears.
Search again in the installer and allow Brother through security software.
Disable the mobile router’s privacy separator if it blocks local devices.
During setup, place the scanner within about one metre of the router, remove obstructions and move sources of wireless interference away.

Check network settings and connection5 steps

Confirm the scanner’s adapter and power, router power, removed packing and fully closed front, separation-pad and roller covers.
Find the scanner’s address under Network on its control panel.
Check WLAN Status for Connection Failed.
Ping its address or node name from the computer; if unsuccessful, correct address and subnet settings using the administrator or the Windows repair tool.
Reconfirm SSID and key if the checks do not resolve the problem.

Use Windows Network Connection Repair Tool4 steps

With the scanner on and connected to the same network as the computer, insert the supplied disc and close its top menu.
Open the disc’s tools, NetTool folder and run BrotherNetTool.exe, allowing its User Account Control prompt.
Follow its instructions to repair IP address and subnet mask.
Ask the administrator if valid settings still cannot be assigned; these steps describe the legacy Windows versions listed in the guide.

Guides

Routine maintenance

Instructions from the manual

Clean the scanner2 steps

Unplug before cleaning.
Use a soft lint-free cloth lightly moistened with water on the glass strips and pick-up roller, Let cleaned parts dry before reconnecting; avoid alcohol, solvents and abrasive cleaners.

Replace the pad and roller and reset counters4 steps

Replace the separation pad at 10,000 uses and the pick-up roller at 50,000 uses.
Unplug, open the front cover and follow the illustrated release and installation steps for each part.
Close their covers securely.
In Settings, Machine Info., Usage Counters, choose Separation Pad Count or Pick-up Roller Count and confirm Yes only for a new part.

Model details

Model and compatibility

Document feeder: The ADF holds up to 20 sheets of the specified 20 lb paper, feeding them individually. [1]
Consumables: The guide specifies SP-C0001 separation pad, PUR-C0001 pick-up roller and CS-RE001 receipt carrier sheet. Pad and roller replacement intervals are 10,000 and 50,000 sheets, or one year. [1]
Network and USB: The scanner supports USB 2.0 and IEEE 802.11b/g/n wireless networking. [1]