Brother ADS-2200

Error codes

Messages and indicator states from the manual

Message or indicatorWhat it meansCheck or action

Document Jama document is jammed

Remove loose sheets, open the front cover, pull out the jammed original and scraps, close the cover, then press any button. For long originals, set Document Size to Long Paper.

Pick Up Document Errorthe original did not feed

Open the front cover, remove the original, close the cover, and reload it.

Multifeed Detection Errormore than one sheet fed

Open the front cover and remove the jammed sheets, then check which pages were saved before scanning again.

Front Cover Openthe front cover is open

Close the front cover firmly before scanning.

Access Errorthe scan destination cannot be accessed

For Scan to PC, connect the USB cable; for Scan to USB, insert or reinsert the flash drive.

Unusable DeviceuSB device is unsupported

Remove the unsupported device from the USB port.

Too Many Files on USB (Scan to USB)uSB drive has too many files

Delete unused files or use another flash drive with free capacity.

Updating the Firmwarefirmware update is running

Wait for the update to finish before using the scanner.

Pick Up Roller life exceededpickup roller passed 100,000 uses

Check the roller life in Remote Setup, replace worn pickup or brake rollers, and reset the counter.

Scheduled Maintenance counter exceededmaintenance counter passed 5,000

Clean the scanner, then reset its scheduled-maintenance counter in Remote Setup.

Service call indicationscanner needs service

Contact a Brother dealer or Brother Customer Service for the service-call LED indication.

Troubleshooting

Find the problem you are experiencing

TWAIN or WIA errors appear when starting to scan. (Windows)1 check

The TWAIN or WIA driver has not been selected as the primary source in your scanning application

Select the Brother TWAIN or WIA driver as the primary scanner in the application.

TWAIN errors appear when starting to scan. (Mac)1 check

The TWAIN driver has not been selected as the primary source in your scanning application

Set the Brother TWAIN driver as the primary source, or scan with the ICA driver.

Vertical lines are seen in the scanned image1 check

Paper dust has accumulated on the surface of the glass strips

Clean the scanner glass strips.

The scanned image is missing4 checks

The Paper Guides are not adjusted to fit the width of the document

Fit the paper guides to the document width and center narrow pages.

The settings are not appropriate for your document. For example, a Letter/A4-sized document was fed when Executive/A5 Letter was selected as the document size

Match the document size setting to the original, then adjust the scan margin and position.

If you use a preset document size, the document skewing cannot be corrected automatically

Set Document Size to Auto so skew can be corrected.

The scanned image is missing

Adjust the scan margin and position.

The scanned image is skewed2 checks

The Paper Guides are not adjusted to fit the width of the document

Fit the paper guides to the document width and center narrow pages.

The Long Paper setting is selected

Choose a document-size setting other than Long Paper.

Scanning is too slow1 check

The resolution is not appropriate for your document

Lower the scan resolution.

The document was not fed6 checks

Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller

Clean both the brake roller and pickup roller.

Too many documents are loaded in the ADF at a time

Reduce the ADF stack to the permitted number of pages.

There are foreign objects in the ADF

Remove scraps or foreign material from the automatic feeder.

Your media is too thin or too thick

Use media within the scanner’s supported thickness and size.

Remote Setup is in process

Close Remote Setup before trying to feed the document.

Paper ejection has paused

Take the remaining paper out of the feeder, then reload it.

The document is jammed3 checks

Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller

Clean both the brake roller and pickup roller.

There are foreign objects in the ADF

Remove scraps or foreign material from the automatic feeder.

Your document is not acceptable for the machine

Use a document that meets the scanner’s supported media limits.

The scan quality is poor3 checks

Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller

Clean both the brake roller and pickup roller.

Paper dust has accumulated on the surface of the glass strips inside the machine

Clean the scanner glass strips.

The scanner resolution is too low

Raise the scan resolution.

Bleedthrough is seen in the scanned data1 check

The settings are not appropriate for the type of document being scanned

Enable background or bleed-through removal before rescanning.

Colors in the scanned data are dark1 check

The settings are not appropriate for the type of document being scanned

Enable background or bleed-through removal before rescanning.

A page that is not a blank page is skipped1 check

• The document is too light. • Skip Blank Page is set to On

Turn off Skip Blank Page or lower its sensitivity.

Cannot scan a long document1 check

Long Paper is not selected for the document size

Set Document Size to Long Paper; if the option is unavailable, disable Skip Blank Page and two-sided scanning first.

A multifeed occurs1 check

The document is not loaded correctly

Reload the pages squarely in the feeder and try again.

Cannot scan to a computer from the machine1 check

The WIA service is not started. (Windows) Brother PushScan is not set

Start the Windows WIA service and enable Brother PushScan.

Cannot start Remote Setup7 checks

The machine is turned off

Switch on the scanner, then reconnect with Remote Setup.

The machine is not connected to your computer

Reconnect the scanner to the computer, then retry Remote Setup.

An error is occurring

Clear scanner errors, confirm Remote Setup shows Ready, and retry.

The machine is scanning

Let the scan finish, then retry Remote Setup.

The machine is being configured from the machine’s Control Panel

Finish the panel setup before using Remote Setup.

Because you pressed the button on the machine before saving the Remote Setup settings, the machine went into Sleep Mode

Open Remote Setup again and save the changes.

A USB flash drive is inserted into the machine

Eject the USB flash drive before retrying.

The machine is in Sleep Mode (power save mode)1 check

The machine is idle and the amount of time specified by the Sleep Mode setting has elapsed

Wake the scanner with its power control, by loading a document, or by starting a scan from the computer.

The machine is not turned on1 check

The machine was plugged in within 60 seconds after pulling out the plug

Switch the scanner off, wait one minute, and turn it on again.

Your computer cannot find the machine via USB interface2 checks

A USB flash drive is inserted

Eject the USB flash drive before retrying.

The scanner driver is not installed

Install the Brother scanner driver on the computer.

The computer has detected a USB flash drive1 check

A USB flash drive is inserted into the machine and the computer is connected to the machine using a USB cable

Eject the USB flash drive before retrying.

Manuals and sources

1. Brother ADS-2200 manuals
2. Brother operation manual
3. Brother ADS-2200 support