MODEL REFERENCE

Brother FAX-8070P

18 errors · 29 troubleshooting topics · 4 guides

Brother FAX-8070P

The checks and guides below come from the official manuals for this model.

Errors and messages

Shown on the machine display
CHANGE DRUM SOONdrum life is nearly exhausted
Replace the drum if print quality has deteriorated. Follow the new-drum procedure without pulling its protective starter sheet.
CHANGE TONERtoner is running low
Order the correct replacement toner now. Printing remains possible while the Toner Empty light flashes, but the cartridge is nearly depleted.
CHECK DOCUMENTdocument did not feed correctly
Open the control panel, carefully pull the document toward the front, close the panel and press Stop/Exit. Follow the document-jam procedure before pulling the sheet.
CHECK DRUM UNITdrum unit is missing
Reinstall the drum unit in the machine.
CHECK PAPERpaper missing or incorrectly loaded
Refill the multi-purpose sheet feeder or remove and reload its paper squarely, then press Fax Start.
CHECK PAPER SIZEpaper size is wrong for receiving faxes
Load A4 paper in the multi-purpose sheet feeder, then press Fax Start.
COMM.ERRORtelephone-line communication failed
Call again. If line noise continues, ask the telephone provider to check the line.
CONNECTION FAILpolled fax is not waiting for polling
Ask the other party to verify that its fax is set to Polled Waiting.
COOLING DOWN / WAIT FOR A WHILEdrum or toner is too hot
Wait while the cooling fan runs. The machine resumes printing when it has cooled.
COVER OPENtop cover is not fully closed
Open the top cover and close it completely.
DISCONNECTEDother party ended the call
Send again, or call the other party to check why the connection ended.
MACHINE ERROR XXmechanical fault
Unplug the fax machine and contact a Brother dealer for service.
NO RESPONSE/BUSYdestination is busy or does not answer
Check that the number is correct and belongs to a fax, then call again.
NOT ASSIGNEDdial shortcut is not programmed
Store the destination in the One Touch or Speed Dial location before using it.
PAPER JAMrecording paper is jammed
  1. Locate the jam first and avoid the hot internal parts shown in the guide.
  2. For a feeder jam, push down its paper lever and gently pull paper upward.
  3. For a jam near the drum, open the top cover, remove the drum and pull the paper upward.
  4. Reinstall the drum, close the cover and check for torn scraps.
PLS OPEN COVERpaper or another object is trapped inside
  1. Open the top cover and gently remove visible trapped paper or another object, then close it.
  2. If the message remains, open and close it again.
  3. Contact Brother if the machine cannot reset and displays MACHINE ERROR XX.
TONER EMPTYtoner is exhausted or not installed
Fit the toner correctly into the drum, or replace it with the compatible regional cartridge.
OUT OF MEMORYcopy memory is full
  1. On the first page, press Stop/Exit to cancel and try making a single copy.
  2. On later pages, press Copy to print the scanned pages or Stop/Exit to cancel.
  3. Free memory by printing stored faxes, or turning off Fax Storage if saved faxes are no longer required.

Troubleshooting

Find the problem you are experiencing
Received fax is compressed, streaked or cut offView
Make a copy to check whether the fault is also present locally. Static or interference on the phone line can cause it. If the copy is also poor, contact a Brother dealer.
Received faxes have vertical black linesView
Clean the primary corona wire. Ask the sender to make a copy to check its scanner, and try receiving from another fax. Contact Brother if the streaks persist. Related instructions: Clean the drum’s corona wire
Voice callers trigger fax receptionView
Press Stop/Exit to stop mistaken fax reception. Turn Fax Detect off if voices or music keep triggering it on an external telephone.
Dialling does not workView
Check dial tone, Tone/Pulse mode, telephone-line connections and power. Try a manual fax from the external handset, and press Fax Start only after receiving tones begin.
Fax does not answer incoming calls3 steps
  1. Choose the receiving mode that matches your setup: Fax, Fax/Tel or TAD.
  2. Check dial tone and call the machine to test its response.
  3. Check the line cord, and ask the telephone provider if the line does not ring.
External handset has no dial tone2 steps
  1. Check its connection to the fax and both ends of the telephone-line cord.
  2. Test the wall socket with another single-line phone, and contact the provider if that socket has no dial tone.
Transmitted fax quality is poorView
Try Fine or Superfine resolution and make a copy to check local scanner operation.
Transmission report shows Results:NGView
Send the fax again after temporary line noise clears. Ask the telephone provider to check the line if failures continue.
Recipient says the fax is unclearView
Try Fine or Superfine resolution. Check and clean marks from the scanner glass.
Recipient sees vertical streaksView
Clean the scanner and make a local copy to identify whether the streaks start at this machine or the receiving fax.
Fax/Tel mode gives a pseudo-ringView
Answer the external handset and press Tel, or answer an extension and enter the deactivation code, normally #51.
Transfer a fax answered on the telephoneView
At the machine, press Fax Start and hang up. From an extension phone, enter the remote activation code, normally *51, and hang up when the fax answers.
Paper will not loadView
Reload straight, uncurled paper in the multi-purpose sheet feeder and press Fax Start. Try turning the stack over, or reduce the number of sheets and retry.
Clear a recording-paper jam4 steps
  1. Locate the jam first and avoid the hot internal parts shown in the guide.
  2. For a feeder jam, push down its paper lever and gently pull paper upward.
  3. For a jam near the drum, open the top cover, remove the drum and pull the paper upward.
  4. Reinstall the drum, close the cover and check for torn scraps.
Copies have vertical streaksView
Clean the scanner and the drum’s primary corona wire. Related instructions: Clean the drum’s corona wire
Printouts are too dark or lightView
Adjust Print Density from its middle setting to suit the result.
Printouts have white stripes or faint areasView
Wipe the scanner window with a clean soft cloth. Replace the drum if white stripes persist and CHANGE DRUM SOON appears.
Printouts have toner stains or vertical dark stripesView
Clean the interior and corona wire, and return its tab to Home. Replace the drum if dark stripes persist with CHANGE DRUM SOON. Related instructions: Clean the drum’s corona wire
Black text or graphics have white spots2 steps
  1. Use paper within the guide’s specifications, avoiding rough or unsuitable thick media.
  2. Replace the drum if spots persist with CHANGE DRUM SOON; check Paper Type if copies are affected.
Toner scatters across the pageView
Adjust Print Density, clean the interior and drum, and use suitable paper. Replace the drum if scattering persists with CHANGE DRUM SOON.
Entire page prints blackView
Wipe the electrical terminals using the regular-maintenance procedure and avoid heat-sensitive paper. Replace the drum if black pages persist with CHANGE DRUM SOON.
Page prints blankView
Check toner and replace an empty cartridge. Wipe the electrical terminals as directed in maintenance, and check that no torn paper remains on the scanner window.
Printouts have repeating marksView
Try several copy pages to see whether marks clear after prolonged disuse. Replace a drum whose surface is marked or damaged by excessive light exposure.
Printouts blur at the center or edges3 steps
  1. Check room heat and humidity and place the fax on a flat surface.
  2. Gently rock the drum and toner assembly side to side.
  3. Wipe the scanner window with a clean soft cloth; replace the drum if blurring persists with CHANGE DRUM SOON.
Printouts have ghost imagesView
Adjust Print Density and use paper within the specifications. Rough or unsuitable thick media can cause ghosting.
Clear an original-document jamView
Open the control panel and carefully pull the original toward the front. Close the panel and press Stop/Exit.
Clear recording-paper jams4 steps
  1. Locate the jam first and avoid the hot internal parts shown in the guide.
  2. For a feeder jam, push down its paper lever and gently pull paper upward.
  3. For a jam near the drum, open the top cover, remove the drum and pull the paper upward.
  4. Reinstall the drum, close the cover and check for torn scraps.
Choose receive mode and fax detection3 steps
  1. Choose Fax for dedicated fax calls, Fax/Tel for a shared line, or TAD for an external answering device.
  2. Manual leaves you to answer calls.
  3. If Fax Detect mistakes voices for fax tones, press Stop/Exit and turn that feature off.
Store One Touch and Speed Dial numbersView
Store the destination number in the selected One Touch key or Speed Dial location, adding a name if required. Check saved numbers before automatic dialling.

Guides

Regular maintenance

Instructions from the manual
Clean the scanner and print system6 steps
  1. Unplug the telephone line before the power cord; reconnect power before the telephone line afterward.
  2. Open the document tray and control panel.
  3. Clean the scanner glass and white bar with a soft lint-free cloth lightly moistened with isopropyl alcohol.
  4. Keep alcohol away from the control panel, printer scanner window and toner sensor.
  5. Clean the printer scanner window and toner sensor with a dry soft cloth without alcohol.
  6. Clean electrical terminals with an isopropyl-alcohol cotton swab and gears with a dry cloth, avoiding the hot internal parts shown in the guide.

Troubleshooting and maintenance

Instructions from the manual
Clean the drum’s corona wire2 steps
  1. Remove the drum and toner assembly, slide the primary corona-wire tab side to side several times, and return it to its Home position before refitting.
  2. Keep toner covered from light and avoid scattering it.
Replace toner and drum5 steps
  1. Use TN-8000 toner and the DR-8000 drum specified by this regional guide.
  2. Open the top cover and remove the assembly, avoiding hot internal parts.
  3. Turn the toner lever to release the cartridge, fit the new cartridge with the guide bar aligned with the drum slot, turn its lever to lock, and reinstall.
  4. For a new drum, follow the protective-sheet and replacement steps, leave the starter sheet in place.
  5. It ejects automatically when the new drum is fitted and the top cover closed; do not pull it.

Receiving a fax

Instructions from the manual
Adjust fax print densityView
Open Menu, 2, 1, 7, adjust Print Density with the arrow keys, confirm with Menu/Set and exit with Stop/Exit.

Model details

Model and compatibility

Regional supplies
The UK guide lists TN-8000 toner and DR-8000 drum. [1]
Drum replacement
After the new drum is installed, the machine ejects its protective starter sheet automatically. Do not pull it. [1]
Print density
Use Menu/Set, 2, 1, 7 to adjust print density. [1]

Manuals and sources

  1. Brother operation manual
  2. Brother model support and details
ManualGrid

Manuals, error messages and practical checks for the products you own.

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