MODEL REFERENCE
Brother HL-L2375DW
37 errors · 41 troubleshooting topics · 2 guides
The checks and guides below come from the official manuals for this model.
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Errors and messages
Machine display and printed WLAN report 2-sided Disabledrear cover or two-sided tray open2 checks
Cartridge Errortoner cartridge not seated
Remove the drum and toner assembly, reseat the toner cartridge in the drum, and reinstall the assembly. Contact Brother if the error remains.
Cooling Downprinter cooling down
Wait for the printer to cool and keep its vents clear. If the fan is not running, disconnect power for several minutes and reconnect it.
Cover is Openfront or rear fuser cover open2 checks
Drum !drum wire or assembly needs attention2 checks
Drum End Soondrum nearing end of life
Order a replacement drum before Replace Drum appears.
Jam 2-sidedpaper jam in two-sided path
Remove the two-sided tray, open the rear cover, clear the jammed paper, and reinstall the tray.
Jam Insidepaper jam inside printer
Open the front cover, remove the drum and toner assembly, clear the jam, reinstall the assembly, and close the cover.
Jam Rearpaper jam at rear fuser
Open the rear fuser cover, remove the jammed paper, and close the cover.
Jam Tray 1paper jam in tray 1
Pull out the tray shown on the display and remove the jammed paper.
Manual Feedmanual feed slot is empty
Place a sheet in the manual feed slot.
Media Mismatchdriver and tray paper types differ
Load the paper type specified by the driver and select that same type in the printer's Paper Type setting.
No Drum Unitdrum unit not installed correctly
Reinstall the drum and toner assembly.
No Paperpaper tray empty or loaded incorrectly
Refill or reload the tray, set the guides to the paper size, and keep the stack below the fill mark.
No Paper T1paper not fed from tray 1
Refill or reload the tray shown on the display, align its guides, and avoid overfilling it.
No Tonertoner cartridge not detected
Reseat the toner cartridge in the drum and reinstall the assembly. Replace the cartridge if the message persists.
Out of Memoryprinter memory full
Hold Go for about two seconds, then lower the print resolution.
Print Data Fullstored print data fills memory
Hold Go for about two seconds and delete previously stored print data.
Print Unable ##mechanical print fault
Restart the printer after a few minutes. Contact Brother if the fault returns.
Replace Drumdrum replacement or counter reset needed2 checks
Replace Tonertoner cartridge exhausted
Install a new toner cartridge to resume printing.
Self-Diagnosticfuser temperature fault2 checks
Size Errordriver paper size unsupported by selected tray
Choose a paper size supported by the selected tray.
Size Error DXpaper size unsupported for two-sided printing2 checks
Size Mismatchloaded paper size differs from tray setting
Load the size shown in the tray settings, update the tray paper-size setting, then press Go.
Toner Endedtoner cartridge exhausted
Install a new toner cartridge.
Toner Lowtoner cartridge nearly empty
Order a replacement cartridge so it is ready when Replace Toner appears.
Connection Erroranother device is trying to join Wi-Fi Direct
Make sure no other device is connecting to the Wi-Fi Direct network, then configure the connection again.
Connection Failwi-Fi Direct devices cannot communicate
Move the device closer, clear obstructions, and check the WPS PIN if that method is in use.
No Devicemobile device not found during Wi-Fi Direct setup
Enable Wi-Fi Direct on both devices, move them closer, and check the password or DHCP setup when configuring manually.
TS-01wireless setting is off
Enable wireless networking on the printer. If an Ethernet cable is connected, disconnect it first.
TS-02wireless router cannot be found
- Restart the access point, waiting ten seconds before reconnecting its power.
- Check its MAC filter allows the printer, re-enter the correct SSID and security details, and use 2.4 GHz or mixed-band networking; this printer does not support a 5 GHz-only SSID.
TS-04wireless security method is unsupported
- Choose a supported authentication and encryption method on the access point.
- The guide lists WPA/WPA2-Personal with TKIP or AES, Open with WEP or none, and Shared Key with WEP.
- Prefer WPA2-Personal with AES when available; if the warning remains, recheck the SSID and network settings.
TS-05sSID or network key is incorrect
Recheck the wireless network name and network key, then enter them again.
TS-06wireless security information is incorrect
Check the authentication method, encryption method and network key against the access point’s settings, then retry.
TS-07wPS access point was not detected
- Start WPS on both the printer and access point using the access point’s documented method.
- Check its instructions or ask the network administrator if its WPS procedure is unclear.
TS-08multiple WPS access points were detected
Activate WPS on only one nearby access point. Wait a few minutes and try again if another access point’s WPS session is interfering.
Troubleshooting
Find the problem you are experiencingNo printoutView
Check that the printer is powered on and online, that the Brother driver is selected, and that no error appears on its display.
Printer stopped during a print jobView
Cancel the stalled job, clear it from printer memory, and send the document again.
Unexpected or garbled printoutView
Cancel the current job, check the application settings and selected Brother driver, then resend it.
Text disappears after the first printed pagesView
Check application settings and reconnect the interface cable so the printer receives all data.
Automatic two-sided printing does not workView
Choose A4 paper in the driver. This regional model supports automatic two-sided printing on A4; US Letter and Legal instructions from another edition do not apply.
Printing is slowView
Lower the driver resolution or turn Quiet Mode off to improve print speed.
Printer does not feed paperView
Straighten or reload the paper, reduce an overfilled stack, and clean the pickup rollers if feeding still fails.
Manual feed slot does not feed paperView
Feed one sheet firmly until the rollers catch it, and select Manual as the driver paper source.
Envelopes do not feedView
Feed one envelope at a time through the manual slot and select its size in the application.
Faint print3 steps
- Install a new toner cartridge if Replace Toner appears.
- Check temperature and humidity, turn Toner Save off on the machine or in the driver, and clean the corona wire.
- If quality stays faint, replace the toner, then the drum as needed.
Gray shading behind printed textView
Check room heat and humidity, then clean the drum or replace worn toner and drum.
Repeated ghost images3 steps
- Check temperature and humidity, match the driver and machine’s media type to the paper, and return both green rear levers to their upward position.
- Clean the drum.
- Replace the drum or toner if required; contact Brother for a suspected contaminated fuser.
Toner specks on pageView
Match driver media type to paper, clean the drum, then replace damaged toner or drum.
Hollow or outlined printView
Choose Thick Paper or thinner stock, match Paper Type, and check humidity; replace a damaged drum.
Entire page prints blackView
Clean the drum’s corona wire and replace the drum if the page remains black.
White lines across pageView
Replace the drum unit.
Horizontal lines across pageView
Clean the drum unit and replace it if the lines persist.
White bands or ribbing across pageView
Check humidity and temperature, clean the drum, then replace it if several pages do not clear the pattern.
White and black spots every 94 mmView
Print a few pages first. If spots persist, use the drum-dot cleaning procedure to remove foreign material from the drum; replace a damaged drum.
Black toner marks across pageView
Clean adhesive from the drum if labels caused it, then replace damaged toner or drum.
Black vertical lines or toner stainsView
Clean the corona wire and return its green tab to Home. Replace a damaged toner cartridge or drum. Contact Brother if a contaminated fuser is suspected.
White vertical linesView
Remove scraps or dust near the toner and drum, then replace damaged toner or drum.
Image prints at an angle2 steps
- Load paper squarely, fit the guides, clear scraps, and check the two-sided path if skew occurs only there.
- For automatic two-sided printing, check the two-sided tray is fully inserted and the rear cover fully closed.
Printed page curls or wavesView
Check paper storage and quality, turn and fan the stack, then use the rear output tray if needed.
Printed page wrinkles or creasesView
Reload suitable paper and rotate or turn the tray stack.
Toner does not fuse to paper3 steps
- Return both green rear levers to their upward position.
- Match media type to the paper and choose Improve Toner Fixing in the driver.
- If that fails, select a thicker-paper media type.
Printed envelopes crease2 steps
- Lower both green rear levers for envelope printing and restore them afterward.
- Print with the back cover open as the output tray, and feed envelopes one at a time through the manual slot.
Printer does not appear in AirPrintView
Turn the printer on, confirm network settings, and move the mobile device closer to the access point or printer.
AirPrint job will not printView
Check that the printer is on and the network settings are correct.
AirPrint prints only the first pageView
Update the iOS device to a current operating-system version and retry.
Printer will not turn on3 steps
- Unplug the power cord and wait ten minutes, then reconnect and turn the printer on.
- If it remains off, bypass a suspect power breaker and try another working wall outlet.
- Try a different power cable if necessary.
Brother software installation failsView
Allow Brother setup in security software; on Mac, temporarily adjust firewall settings during installation.
Wireless network setup fails9 checks
- Your security settings (SSID/ Network Key) are not correct.
- Confirm the SSID and network key against the router’s settings, or use Brother’s Wireless Setup Helper. Re-enter the correct values.
- Your Brother machine's MAC address is not allowed.
- Allow the printer’s MAC address in the access point’s MAC filter.
- Your wireless LAN access point/router is in stealth mode (not broadcasting the SSID).
- Enter a hidden network’s SSID and network key manually, using the access point’s exact settings.
- Your security settings (SSID/ password) are not correct.
- Confirm the Wi-Fi Direct SSID and password shown on the printer or mobile device.
- You are using Android™ 4.0.
- For the Android 4.0 workflow documented here, use one-push WPS and make the printer the group owner if the connection drops after about six minutes.
- Your Brother machine is placed too far from your mobile device.
- Move the printer to within about one meter of the mobile device during configuration.
- There are some obstructions (walls or furniture, for example) between your machine and the mobile device.
- Move the printer and mobile device to an unobstructed area.
- There is a wireless computer, Bluetooth®- supported device, microwave oven, or digital cordless phone near the Brother machine or the mobile device.
- Move interfering wireless devices, Bluetooth equipment, microwaves or cordless phones away.
- If you have checked and tried all of the above, but still cannot complete the Wi-Fi Direct configuration, do the following:
- Restart the printer and configure Wi-Fi Direct again. If using it as a client, check the group’s allowed and connected device counts.
Printer cannot print over the network4 checks
- Your security software blocks your machine's access to the network.
- Check whether security software blocks the printer and use its instructions or vendor support to allow access.
- Your Brother machine was not assigned an available IP address.
- Check the printer and computer have valid IP addresses and subnet masks on the same network. On Windows, the Network Connection Repair Tool can help.
- The failed print job is still in your computer's print queue.
- Delete the failed job or cancel all queued print documents in the operating system’s printer queue.
- Your Brother machine is not connected to the wireless network.
- Print the WLAN Report and use its error code to diagnose the wireless connection.
Network devices do not appear connected4 checks
- Check that your Brother machine, access point/ router, or network hub is turned on.
- Check power to the printer, router and hub, installed toner and drum, closed covers, loaded paper and removed packing. For Ethernet, check the network cable at both ends.
- Check the Link Status in the Network Configuration Report or the Printer Settings page.
- Print the Network Configuration Report and check Ethernet or Wireless Link Status says Link OK.
- Check that you can "ping" the Brother machine from your computer.
- Ping the printer’s IP address or node name. If it fails, check network addressing; use the Windows repair tool or confirm IP address and subnet mask on Mac.
- Check that your Brother machine is connected to the wireless network.
- Print the WLAN Report and follow its error-code checks.
Paper jam in the paper trayView
Remove the tray and jammed sheet, fan the paper stack, align the guides, and keep the stack below the fill mark.
Paper jam at the back of the printerView
Leave the printer on for 10 minutes to cool. Open the rear and fuser covers, remove the paper gently, then close both covers.
Paper jam inside the printerView
Leave the printer on for 10 minutes to cool. Remove the drum and toner assembly, clear the jam, reinstall it, and close the front cover.
Paper jam in the two-sided trayView
Leave the printer on for 10 minutes to cool. Remove both trays, clear paper from the two-sided and rear paths, then reinstall them.
Reset the printer4 steps
- Back up network settings first.
- Choose the needed reset function in the Initial Setup menu; a network reset clears the print-server configuration.
- Confirm using the control-panel prompts.
- Resetting the drum counter is a separate operation and is only for a newly fitted drum.
Guides
Clean the corona wire
Instructions from the manualClean the corona wire2 steps
- Open the front cover and remove the toner/drum assembly.
- Slide the green corona-wire tab gently left and right several times, return it to Home, refit the assembly and close the cover.
Replace supplies
Instructions from the manualReplace toner and drum4 steps
- Follow the guide’s replacement sequence for the correct regional supplies.
- Remove the toner/drum assembly, release the toner with its lock lever, fit the replacement securely and clean the corona wire.
- Return its tab to Home.
- For a new drum, reset the drum counter only after installation.
Model details
Model and compatibility
- Regional supplies
- This UK/European guide lists TN-2410 standard toner, TN-2420 high-yield toner and DR-2400 drum. Verify the local model and region before buying. [1]
- Two-sided printing
- Automatic two-sided printing supports A4 in this regional edition. Do not apply Letter/Legal instructions from the US manual. [1]
- Network
- HL-L2375DW supports wired and wireless networking. Its wireless guide requires 2.4 GHz rather than a 5 GHz-only SSID. [1]