Brother PT-D400

Errors and messages

Messages and indicator states from the manual

Message or indicatorWhat it meansCheck or action

Check # of Digits Entered!barcode digit count does not match

Enter the number of barcode digits specified by the barcode parameters.

Cutter Error!cutter closed during printing or feed

Switch the label maker off and on again. Remove any tape tangled in the cutter before continuing.

Length Limit!label exceeds the maximum length

Shorten the text so the finished label stays below 39.37 inches, or one meter.

Text Too High!text size is too large

Reduce the text size to fit the label.

Text Too Long!text exceeds the selected label length

Shorten the text or increase the selected label length.

System Error XXlabel maker needs service

Contact Brother customer service and report the displayed system error.

Troubleshooting

Find the problem you are experiencing

Label maker stops responding4 steps

1. Turn the label maker off, hold Shift and R, then press Power once.
2. Release Power before Shift and R.
3. This clears text, files, formats, language and unit settings.
4. If the reset fails, disconnect the adapter and remove the batteries for more than ten minutes.

Display stays blankView

Check battery orientation and charge, and confirm the specified adapter is securely connected.

Display uses the wrong languageView

Select the preferred language under Unit and Language settings.

Label does not print3 steps

1. Enter text and check that the cassette is seated with tape remaining.
2. Cut off bent tape and feed it through the exit slot.
3. For a jam, remove the cassette, pull out and cut the trapped tape, then route the tape through its guide before refitting.

Printed label is malformedView

Reseat the cassette until it clicks. Disconnect the adapter and remove batteries before cleaning the print head with a cotton swab or TZe-CL4 cleaning cassette.

Ink ribbon separates from its rollerView

Replace the cassette if the ribbon is broken. Otherwise remove the cassette without cutting the tape and wind the loose ribbon back onto its spool.

Printing stops partway through a labelView

Replace the cassette if striped tape marks its end. Replace all batteries or connect the adapter directly to the label maker.

Saved label files are emptyView

Weak batteries or a disconnected adapter can erase files in internal memory; check the power supply before saving new labels.

Tape jams keep recurringView

Contact Brother customer service if you cannot clear a repeated tape jam.

Manuals and sources

1. Brother PT-D400 manuals
2. Brother operation manual
3. Brother PT-D400 support