MODEL REFERENCE

Russell Hobbs 23370

2 troubleshooting topics · 14 guides

Russell Hobbs 23370

The checks and guides below come from the official manuals for this model.

Troubleshooting

Find the problem you are experiencing
Clean reminder after sixty brewing cycles1 check
Sixty brewing cycles have elapsed; the clean icon is a self-clean reminder.
Run the self-cleaning feature as described under SELF CLEAN: use the stated vinegar solution or a suitable commercial coffee-machine descaler, then rinse with water without coffee two or three times until the vinegar smell has gone.
Coffee maker is not working1 check
The product is not working; the service passage identifies no specific cause.
  1. Read the instructions and check the plug fuse and main fuse/circuit breaker.
  2. If still not working, consult the retailer.
  3. If unresolved, call Customer Service for possible technical advice.
  4. The product is not user-serviceable.

Guides

Important safeguards

Instructions from the manual
Safe use and when to stop15 steps
  1. Read and retain the instructions and pass them on with the appliance.
  2. Remove all packaging before use.
  3. Misuse can cause injury, electric shock or other hazards; use only as instructed.
  4. Children aged eight or above and people with reduced physical, sensory or mental capabilities or limited experience or knowledge may use the appliance only with supervision or instruction and understanding of the hazards.
  5. Children must not play with it.
  6. Children may clean or maintain it only if older than eight and supervised.
  7. Keep the appliance and cable out of reach of children under eight.
  8. Surfaces become hot and remain hot after use; the heating element also retains heat.
  9. Do not use near bathtubs, showers, basins or other vessels containing water.
  10. A damaged cable must be replaced by the manufacturer, its service agent or a similarly qualified person to avoid hazards.
  11. Use in households or similar settings: staff kitchens in shops, offices or other workplaces; hotel or motel guests and other residential settings; bed-and-breakfast establishments; farmhouses.
  12. Place on a stable, level, heat-resistant surface.
  13. Keep the appliance and cable away from worktop edges.
  14. Use only supplied accessories or attachments and only for the purposes described.
  15. Do not use if damaged or malfunctioning.

Parts

Instructions from the manual
Identify all nine parts2 steps
  1. The parts are: 1 reservoir lid; 2 filter compartment lid; 3 reservoir; 4 display; 5 permanent filter; 6 filter holder; 7 lid lock; 8 carafe; 9 hotplate.
  2. The printed dishwasher symbol means top rack.

Before using for the first time

Instructions from the manual
Run water before first useView
Fill the reservoir to the max mark and run the appliance without coffee. Let it cool, discard the water, then use normally.

Filling

Instructions from the manual
Fill water and ground coffee7 steps
  1. Lift the lid off the reservoir.
  2. Fill with at least two cups of water, without exceeding the max mark.
  3. Press the lid lock to open the lid.
  4. The reservoir gives ten large cups at 125 ml per cup or fifteen small cups at 83 ml per cup.
  5. Add 7 g of ground filter coffee per large cup or 4.5 g per small cup.
  6. Close the lid and press down to lock.
  7. Put the carafe on the hotplate.

Set the clock

Instructions from the manual
Set the 24-hour clockView
Plug into the power socket. Use hr and min to set the correct time in 24 hour format. The clock retains settings until the coffee maker is unplugged.

Making coffee

Instructions from the manual
Make coffee now or stop brewing4 steps
  1. For coffee straight away, press the brew button marked with a steaming carafe; the cup icon appears on the display.
  2. Coffee starts dripping into the carafe shortly afterwards.
  3. When brewing is finished, the hotplate keeps the carafe warm.
  4. To stop while brewing, press the brew button again.

Using the timer

Instructions from the manual
Program, check or cancel timed brewing9 steps
  1. Set the clock correctly with hr and min.
  2. Press the timer button marked with a clock.
  3. Use hr and min to set the brewing start time.
  4. If neither is pressed within five seconds, normal operation and the current time return; press the timer button to start again.
  5. Once programmed, press the brew button.
  6. The light above the timer button comes on and the clock icon appears; the coffee maker is set to brew at the selected time.
  7. To check the programmed time, press the timer button; the programmed time shows for three seconds, then the current time returns.
  8. To cancel before brewing starts, press the brew button.
  9. To stop during brewing, press the brew button.

Keep warm/auto shut-off

Instructions from the manual
Keep warm, automatic shutdown and wake5 steps
  1. The coffee maker keeps coffee warm for about forty minutes.
  2. The keep-warm symbol and 40:00 appear and count down in one-minute increments.
  3. Forty minutes after brewing, the keep-warm symbol goes out; the coffee maker shuts down and displays the time of day.
  4. Press any button to wake it.
  5. If coffee is left much more than an hour, chemical changes affect its flavour; the manual recommends discarding it and making a fresh brew.

A quick cup

Instructions from the manual
Pour a quick cup during brewing3 steps
  1. You can remove the carafe at any time; the non-drip valve prevents coffee dripping onto the hotplate.
  2. Return the carafe to the hotplate within about twenty seconds to prevent the filter holder overflowing.
  3. Replacing the carafe opens the non-drip valve so remaining coffee can flow through.

Self clean

Instructions from the manual
Run self cleaning and rinse15 steps
  1. After sixty brewing cycles, the clean icon reminds you to run self cleaning.
  2. Use a vinegar solution or a commercial descaler designed for coffee machines, following the descaler instructions.
  3. Ventilate the kitchen when using vinegar because heating it causes an unpleasant smell.
  4. Allow approximately forty-five minutes.
  5. For the vinegar solution, mix 500 ml of white vinegar with 500 ml of water in the carafe.
  6. Pour into the reservoir without filling above MAX.
  7. Close the lid.
  8. Replace the carafe on the hotplate.
  9. Plug into the power socket.
  10. Press the self-clean button marked with three droplets.
  11. Its light comes on and the cup icon appears on the display.
  12. The self-clean cycle starts and the appliance switches itself off at the end.
  13. Fill to MAX with water and run without coffee.
  14. Repeat this two or three times until the vinegar smell has gone.
  15. Scale-related faults on products returned under guarantee are subject to a repair charge.

Care and maintenance

Instructions from the manual
Clean the carafe, filter and outside surfaces8 steps
  1. Clean the filter holder and carafe after each use; residue from previous brews spoils coffee.
  2. Unplug and let the appliance cool.
  3. Empty the filter holder into the bin.
  4. Clean the carafe, permanent filter and filter holder in warm soapy water; rinse thoroughly to remove all soap.
  5. Clean outside surfaces with a damp cloth.
  6. Replace the filter holder.
  7. Close the lid.
  8. The indicated parts may be washed in the top rack of a dishwasher.

Service

Instructions from the manual
Contact service and return the product5 steps
  1. Have the model number ready when calling; it is on the rating plate, usually underneath the product.
  2. If Customer Service advises a return, pack carefully and include your name, address, daytime phone number and a description of the problem.
  3. For a guarantee claim, state where and when purchased and include proof of purchase such as the till receipt.
  4. The supplied UK manual lists Customer Service, Spectrum Brands (UK) Ltd, Fir Street, Failsworth, Manchester M35 0HS; support@russellhobbs.com; telephone 0345 658 9700, local rate.
  5. If purchased within the last six months, contact the retailer first about warranty matters.

Guarantee

Instructions from the manual
UK guarantee terms in the supplied manual7 steps
  1. The supplied UK guide states a two-year guarantee from first retail purchase.
  2. For an extra year, register online within twenty-eight days using the product-registration address printed in that guide.
  3. Functional defects appearing within the guarantee period are corrected by replacement or repair at the manufacturer’s option, provided use and maintenance follow the instructions.
  4. Statutory rights are unaffected.
  5. Consumables are covered only for their recommended lifecycle.
  6. Replacement and spare parts are excluded from that guarantee and covered only by a one-year warranty; examples in the guide include filters, removable grill plates and drip or crumb trays.
  7. These general examples do not establish that this model has grill plates or crumb trays.

Recycling

Instructions from the manual
Use an official recycling collection point3 steps
  1. Electrical and electronic products, and rechargeable or non-rechargeable batteries where applicable, marked with the printed recycling symbols must not go into unsorted municipal waste.
  2. Use an appropriate official recycling or collection point to avoid environmental and health problems.
  3. No battery inside this coffee maker is asserted.

Controls and parts

See the manual diagrams 1 diagram
Official 23370 parts figure with complete numbered key, hot-surface and water warnings, and dishwasher mark.
Model 23370: all nine parts, display location, lid lock and removable filter assembly.

Diagram key

  • Crossed water symbol: Do not use near bathtubs, showers, basins or other vessels containing water.
  • Hot-surface triangle: Surfaces get hot and retain heat after use.
  • 1: Reservoir lid.
  • 2: Filter compartment lid.
  • 3: Reservoir.
  • 4: Display.
  • 5: Permanent filter.
  • 6: Filter holder.
  • Dishwasher symbol beside 6: Top-rack dishwasher cleaning; the care instructions permit the carafe, permanent filter and filter holder to be washed in the top rack.
  • 7: Lid lock; press to open the lid, then close the lid and press down to lock.
  • 8: Carafe.
  • 9: Hotplate.

Model details

Model and compatibility

Coffee measures
Ten large 125 ml cups at 7 g of ground filter coffee each, or fifteen small 83 ml cups at 4.5 g each. [1]
Self-clean reminder
Clean icon appears after 60 brewing cycles; self cleaning takes approximately 45 minutes. [1]

Manuals and sources

  1. Russell Hobbs23370 UK/Irish supplied manual T22-9000906
  2. Russell Hobbs model support and details
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